Privacy Policy
Last updated: 28-10-2026
This policy explains what personal information ("Ashray") collects, why we collect it, and what we do with it.
Information we collect
- Order information: your name, delivery address, phone number, and email address, so we can process and deliver your order.
- Communications: messages you send us by email, WhatsApp, or social media.
- Marketing: your email address, if you subscribe to our newsletter.
- Device and usage data: your browser type, device, IP address, pages viewed, and referring site. This is collected automatically through cookies and similar technologies.
Because we offer Cash on Delivery, we do not collect or store card numbers or bank details. Where online payment is offered, it is handled by Shopify's secure payment processing and we never see your full card details.
How we use your information
- To process, pack, and deliver your order, and to arrange Cash on Delivery collection.
- To contact you about your order, including delivery confirmation and any issues.
- To handle replacements, returns, and support requests.
- To send marketing emails, where you have opted in. You can unsubscribe at any time.
- To detect and prevent fraud and abuse.
- To improve our website and understand how it is used.
Who we share it with
We share only what is necessary, with:
- Shopify, which hosts this store and processes orders on our behalf.
- Courier and logistics partners, who need your name, address, and phone number to deliver your parcel and collect payment.
- Email and analytics providers, where used.
- Authorities, where we are required to do so by law.
We do not sell your personal information.
Cookies
We use cookies to keep your cart working, remember preferences, and measure traffic. You can block or delete cookies in your browser settings, though parts of the store may stop working correctly if you do.
How long we keep it
We keep order records for as long as needed to fulfil the order and meet our legal, tax, and accounting obligations. Marketing contacts are kept until you unsubscribe.
Your choices
You may ask us to access, correct, or delete the personal information we hold about you, or to stop sending you marketing. Email ashhrayy78@gmail.com and we will respond within a reasonable period. We may need to verify your identity first.
Children
Our store is not directed at anyone under 18 and we do not knowingly collect information from minors. If you believe a minor has provided us with personal information, contact us and we will delete it.
Security
We take reasonable steps to protect your information. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Contact
Email: ashhrayy78@gmail.com